MAINTENANCE REQUESTS

Please read all the information below before submitting a maintenance request. The Maintenance Request Form is below.At DAGIVA Homes, your maintenance request is important to us, and we would like to see it taken care of as quickly and efficiently as possible.
PROCEDURES FOR REQUESTING MAINTENANCE:
1) Before submitting your request, check to see if there is something that could be causing your problem. Examples of this specifically are listed below. Be sure to read these examples carefully.2) Determine if it's an emergency or non-emergency item.3) Emergencies:• Fire, flood and/or uncontrollable water, electrical problem, smell of gas, etc.• For emergencies causing immediate danger, such as fire, call 911 first before contacting our office (405-395-2610).• For emergencies involving IMMEDIATE electrical danger, call the utility service provider before contacting our office (405-395-2610).
IF IT IS A NON-EMERGENCY, PLEASE DO THE FOLLOWING:
Please submit all maintenance requests through the form below. Be sure to detail the issue and describe any trouble-shooting steps you have already taken.• We, or an assigned vendor, will contact you to schedule a mutually convenient appointment.• Failure to show at an appointment will mean a charge to you. Therefore, be sure to call if you are unable to make the appointment.• If you do not hear from a vendor within 1-3 business days, call the DAGIVA Homes office (405-395-2610) and inform them you have not heard from a vendor. A DAGIVA Homes staff member will contact the vendor to find out the cause of the delay & inform you as to when service can be expected.• If after a repair has been implemented & you are still having difficulty, be sure to call and state you had a recent repair and there is still a problem.• PLEASE BE ADVISED that if the cause of the failure is due to the resident inflicted damage or found to be due to negligence for failure to report in a timely manner, then the resident may be responsible for the service call fee.
CHECK THE FOLLOWING, IF APPROPRIATE, BEFORE CALLING:
• The oven does not work. Check the “time bake” to be sure the settings on the unit are not preventing the oven from turning on. An oven set on “time bake” WILL NOT HEAT.• Air-conditioner does not work. Check ALL circuit breakers. Often during hot weather or if a circuit breaker overloads, it will trip off the circuit A/C breaker. Often it is difficult to see that the breaker is tripped and it will look like it is not. Therefore, the breaker must be turned all the way off and then all the way on. The breaker must be turned all the way off because it will not “reset” itself to correct the problem. Also, make sure to change your air filter every 2-3 months. A dirty air filter is often the cause of HVAC issues. Your thermostat also likely has batteries. Check for dead batteries if you encounter an inoperable thermostat.• Garbage disposal does not work. Check underneath on the disposal unit for the reset button. Press the reset button to see if this corrects the issue. If an object is stuck & the blades do not turn, try putting a broom handle down the disposal & give it a twist. This will often break the disposal loose & it will work. Ensure that the garbage disposal is turned OFF while doing this.• Electrical does not work in part of the house. Patio, kitchen or the bathroom. Click the reset button on GFCI (Ground fault interrupter). Also check your breaker box for tripped breakers, and reset them, if necessary.• Circuit breakers keep going off. Check all appliances to see if the circuits are being overloaded with appliances such as irons, microwave, toaster, curling irons, blow dryers, etc.
  • Smoke alarm doesn’t work. Residents are responsible for the replacement of batteries. If changing the battery does not work, submit a maintenance request. Notify Management if the smoke alarm is not working. Remember a smoke alarm is for safety and it is very important to check it regularly to see if it is working.
RESIDENTS WILL BE RESPONSIBLE FOR THE FOLLOWING CHARGES:
  • If there is a service call and a breaker is tripped.
  • When oven is on time bake and is not defective.
  • When sewer stoppage is caused by resident(s) placement of debris in line such as toys, tools, diapers, rags, sanitary napkins, extensive toilet paper, etc.
  • If the tenant fails to report necessary repairs.
  • If the tenant fails to meet a vendor at an assigned appointment and there is a vendor charge.
  • If the tenant’s pet causes damage to the property.
  • If the tenant fails to replace battery for smoke detector, garage door opener or thermostat and causes a service call for only battery replacement.
  • For damage, which is caused to the walls, carpets, floors, etc. because the tenant left the windows or doors open during rain or wind.
  • Any damage to the property caused by tenant’s guests or invitees.
  • If the request involves an appliance, please describe the appliance, including make, model and color. This may help expedite the repair.
Please note: Online maintenance requests are only monitored during regular business hours. Under normal circumstances, you should receive a response from our office or contact from a vendor within 1-3 business days. If you are not contacted, please call the office (405-395-2610).
MAINTENANCE REQUEST FORM
I have read the above information regarding maintenance requests.
Do you give maintenance permission to enter your residence?